Shipping policy

Last updated: September 21, 2026

Each Claras Locket order takes time to prepare. Please allow for both production time and shipping time when planning your purchase.

Estimated production time

Estimated production time is 3–5 business days before dispatch. Production time is separate from delivery time. Choosing expedited shipping speeds up transit after dispatch; it does not shorten production time.

Estimated shipping time after dispatch

Destination	Standard shipping	Expedited shipping
United States	2–5 business days	1–2 business days
International destinations	3–10 business days	2–5 business days

Allow 3–5 business days for production in addition to the shipping estimates above. Available shipping services for your address are shown at checkout. Business days exclude weekends and applicable public holidays.

Delivery estimates

Delivery times are estimates, not guaranteed arrival dates. Customs processing, carrier disruptions, weather, and public holidays may affect delivery. If we cannot dispatch within the promised time, we will contact you and provide the delay or cancellation options required by applicable law.

Tracking and delivery help

Where tracking is available, use your shipment's tracking information to follow its progress. If your order is overdue, missing, or marked delivered but has not arrived, email info@claraslocket.com with your order number so we can help investigate.

International orders

International shipments may be subject to customs processing and applicable import duties or taxes. Amounts collected at checkout will be shown there. Any additional import charges not collected at checkout are the recipient's responsibility to the extent permitted by law. Contact your local customs authority for details.

Address changes and cancellations

Please check your shipping address and personalization details before placing an order. If you need a change or cancellation, email us as soon as possible. Changes may not be possible once production or shipping has begun, subject to your rights under applicable law.

Damaged or incorrect items

Please email your order number, a description of the issue, and clear photographs where possible. Contact us before returning any item so we can provide the correct instructions. See our Refund Policy for return eligibility and remedies.