Contact Us

We would love to help you find a meaningful gift or answer a question about your Claras Locket order.

Get in touch

Email us at info@claraslocket.com for help with product details, personalization options, delivery, or an existing order.

Help with an order

Please include your order number and the email address used at checkout. If an item arrives damaged, defective, or incorrect, include a clear photo of the item and a brief description of the issue so we can review it.

Personalization and order changes

If you need to correct a name, message, or shipping detail, contact us as soon as possible. Changes or cancellations may not be possible once production or shipping has begun, subject to your rights under applicable law.

Returns

Please contact us before sending an item back so we can provide the appropriate instructions and return address.

Please do not send payment card details or account passwords in your message.